Woody Wu · Forward-Deployed AI · AI for Hotels
AI for Hotels
Your team answers the same forty questions every day. The work worth automating is the work nobody took the job to do.
Remote first · Canada and the United States
THE PROBLEM THIS SOLVES
A hotel runs on handovers: front desk to night audit, sales to banquets, the restaurant to room service. Most of the lost hours are in the gaps between them, and in answering the same questions across email, phone, messaging and the booking platforms.
The fix is rarely a new system. It is taking the repetitive middle out of the work your team already does, so they spend the time on the guest in front of them.
WHERE THE HOURS GO
Pre-arrival and in-stay questions.
Parking, check-in times, the restaurant's hours, whether the bar takes walk-ins, dietary questions. Answered from your own information, in the guest's language, with anything unusual handed to a person.
Group and event enquiries.
The enquiry read, the dates, numbers and budget pulled out, and a first proposal drafted from your packages for your sales team to check and send the same day.
Review replies.
Drafted in your voice for every platform, with anything about safety, money or a named colleague routed to a manager before it goes anywhere.
Shift handovers and the morning brief.
Night notes, incidents, VIPs and the day's arrivals turned into one page for the manager who walks in at seven.
F&B knowledge for the whole team.
The menu, the wine list, allergens and the SOPs, answerable by anyone on shift, so the front desk can answer a restaurant question without phoning the kitchen.
Banquet event orders.
The client's emails turned into a first draft of the event order, so the details that get lost between sales and banquets stop getting lost.
WHAT I WOULD LEAVE TO PEOPLE
Anything involving money, refunds or a complaint that has already escalated. The welcome itself. A decision about a guest's safety. Any reply that commits the hotel to something your policy does not already say. The system drafts and routes; a person decides and sends.
HOW IT WORKS
1. The Service Audit.
One to two weeks inside the operation. A ranked decision document: which of these workflows is worth automating for you, what each costs you today in hours, and what to leave alone.
2. The deployment.
The winning workflow built on the systems you already run, with a person approving anything that reaches a guest and a full record of what the system did.
3. The Standard.
Every month, proof that it is still earning, in your numbers: hours reclaimed, errors avoided, revenue protected, and what my own measurement got wrong that month.
HOW IT IS MEASURED
In your numbers, not a vendor's. Before anything is built I measure the workflow as it runs today: how many hours, how many errors, how many enquiries that went unanswered. After it is live I measure it again the same way.
Every figure comes with the error rate of the tool that produced it. I do not quote a saving I have not measured in your building.
THE FEE
From $3,500 CAD: the Service Audit, fixed price, for a single property or venue. You own the document whether or not we go further.
The deployment is quoted after the audit, because the honest number depends on what the audit finds. If you proceed, the audit fee is credited toward it.
WHY ME
I run dining rooms and wine programs, and I know how front desk, food and beverage, and events hand work to each other, and where it falls between them. I build the systems myself, so the person who reads your operation is the person who builds for it.
You can see the work: The House Somm, a live AI sommelier that holds a real wine list without misquoting a price, and The Triage, a free tool that reads a task you describe and tells you whether it is worth automating.
WHAT I DO NOT DO
I do not sell software licences, take a cut from any vendor I recommend, or automate anything that needs a person. If you are in my own city, I will tell you so and point you toward someone good.
TO START
Tell me what is quietly costing you time. One sentence is enough, and I will tell you plainly if it is not worth automating.
DIRECT ANSWERS
How can AI help a hotel save labour hours?
By taking the repetitive middle out of work the team already does: answering routine guest questions from the hotel's own information, drafting event proposals and review replies for a person to approve, and turning shift notes into one morning brief. The Service Audit measures which of these costs your property the most hours before anything is built. From $3,500 CAD.
Will AI replace hotel staff?
No. The work worth automating is the work nobody took the job to do: the fortieth answer to the same question, the proposal typed from scratch, the handover rewritten by hand. The welcome, the judgment calls and anything involving money stay with people.